Terms of use

Welcome to "Le-Noble.com". Please read carefully the “Terms of use” before browsing, using, ordering products or service, as a customer of or as a visitor to our Website.
The Japanese version of “Terms of use” shall prevail over English / Chinese version, which is prepared only for reference purpose.
At anytime and in its sole discretion, “Le-Noble.com” may change or modify any or all “Terms of use”. Your access to our Website after such modification signifies that you will be deemed to have agreed to the revised “Terms of use”.

Membership

Although registration is not required to purchase our products, any individual who wishes to become a member must be aged more than 20 years, unless the individual has the consent of the person who has parental authority, or is the legal guardian. Since you are registered as a member, you agree to accept responsibility for maintaining the confidentiality of the password and the secret question.
Any liabilities or damages resulting from, or arising out of improper use of your account by the third party, “Le-Noble.com” shall not be held liable to you, under any circumstances.

New Member Registration of Le-noble

  1. You can get Le-noble’s membership for free!
    No registration and annual fee.
  2. Your shopping becomes more fast and easy!
    You can purchase only by giving your registration number and password.
  3. Get your address book!
    You don’t have to write every time names and addresses, consignee could be registered.
    It is great for those who usually use gift option.
  4. Check your orders!
    You can access for your past order records.
  5. Saved your favorites!
    You can make a list of your favorite products and review them anytime.

*** Please note, service for members is different from Japanese site (http://www.le-noble.com/) .

Cancellation

After having completed your order, you will receive automatically an email with the details of your purchase.
We will charge you 1,000 JPY, in case you wish to cancel an order after 12 hours of receipt of the order.
*This charge will be charged from your payment history at the time of order. The difference will be automatically refunded.

Le-noble has the right to cancel your order according following cases:

In these cases, your payment will be refund as soon as possible via bank transfer.

Return and refund

Once your order is sent by EMS (Express Mail Service), you are consequently responsible for any loss, damage or any other harm to the products.
Please open your parcel immediately, check the condition of your ordered items. If you find damaged item (or items), leave the parcel in that condition you received, and contact to your post office within one week.

  1. You have to contact to your post office within 1 week and ask for the damage report.
  2. Please follow the instructions of your post office regarding how to proof your harm. You have to keep the whole shipped item(s) not only damaged item(s) with outer carton to show them.
  3. Take a picture of your parcel showing clearly the damaged item(s) and send to us informing about your loss and order No.
  4. After issuing the damage report, your actual damage cost will be compensated by post office. We will send the replacement (if the stock is available) at your cost or refund to your credit card only for the amount of the damaged goods.
  5. In case of return the goods for customer’s reason, the shipping charge for return is subject to customer’s responsibility. After we receive the goods trouble-free condition, we will refund your order. However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order. In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)
    Note : As for EMS shipping, Claim amount under 20,000JPY is free insurance fee, and in case over 20,000JPY, insurance fee is charged 50JPY for each 20,000JPY.
  6. The returned or exchanged products by customer’s convenience are at customer’s expense.

In following cases, the products are nonreturnable and nonrefundable:

All items are inspected by the manufacturer and by us before providing you. Please read ”Notice of the products quality” before purchasing.

Following cases are not considered as defective at Le noble.

Payment

For online transactions, you are requested to use PayPal, UnionPay, or Credit card. The credit cards which we accept are: VISA, MasterCard, JCB, and American Express.

creditペイパル|Mastercard, VISA, American Express, Discover, UnionPay, JCB

Pricing

Products are sold only in Japanese yen, included consumption tax which is not charged on items for overseas shipping.

Shipping

To Japan

We fix the shipping fee to a nationwide flat fee 660JPY per parcel, but in case your order over 20,000JPY in total without consumption tax of 10% and any handling charges, the shipping is free of charge.

The shipping in Japan is provided by Sagawa Express Co.,Ltd.
Customer can choose the specified time from following time zone.
[AM 8:00-12:00 / 12:00-14:00 /14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00]

To Overseas

Shipping fee automatically calculated based on the weight of your order according to EMS rates. The shipping fee depends on the weight.

International charges other than shipping fee include the following sections.

  1. PACKING Charge
    PACKING Charge for international packing will be charged for each order.
    *This charge will be automatically charged together with your order.

  2. Insurance Fee
    The insurance fee will be charged according to the price of goods (claim amount).
    *This charge will be automatically charged together with your order.
    *Compensation may not be provided at the discretion of the post office. In this case, we will not be able to send a replacement item or refund the cost of the item.

  3. Export Customs Clearance in Japan
    Japan Post will require a fee for customs clearance to an international package which value exceeds 200,000JPY
    Customs clearance fee 2,800JPY per package will be added to orders with a goods total order value of 200,000JPY or more.
    *This charge will be automatically charged when the purchase amount is 200,000JPY or more.

International charges other than shipping fee
PACKING Charge Charged per order
Insurance Fee Charged according to the price of goods (claim amount).
Export Customs Clearance in Japan 2,800JPY / per package(※1)
Regardless of the number of items contained in the package(※2)
【For internationala parcels which contents value exceed 200,000JPY】

(※1)You are exempted from paying tax on fees for import or export declarations.
(※2)The number of items refer to the number of columns as set forth in the Basic Notice 18-1 of the Customs Business Act.

Other additional charges as follow;

  1. CHANGING Fee
    We charge you 1,000JPY per one change, in case you would like to change the order / packing details after we received your order.
    *We will make changes to your order after receiving your agreement to pay the fee or after receiving your payment.

  2. CANCELLATION Fee
    We will charge you 1,000JPY, in case you wish to cancel an order after 12 hours of receipt of the order.
    *This charge will be charged from your payment history at the time of order. The difference will be automatically refunded.
    *The date of refund depends on the credit card company. Please contact your credit card company for details.

Other additional charges
CHANGING Fee 1,000JPY / every change
*In case you would like to change the order / packing details after we received your order.
CANCELLATION Fee 1,000JPY / one order
*In case customer wish to cancel an order after 12 hours of receipt of the order.

See more details >>

Please Note; JAPAN POST International mail service availability by country;
Due to the ongoing reduction in transportation capacity to various countries and territories, there may be delays in the delivery of posted international mail.
In addition, posted mail addressed to countries and territories that cannot be delivered due to some reasons.
More details >> https://www.post.japanpost.jp/int/information/overview_en.html

*** Receiving country Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail ***
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient.
Please contact the customs office at your country for more details.

If you prefer a shipping methods other than EMS [International Parcel Post : Airmail, Economy Air (SAL) and Surface Mail], please contact our customer service department through the "Contact Us" at the top of the page.

Tracking service is available.
Online tracking >> http://www.post.japanpost.jp/int/ems/delivery/index_en.html

*International Mails can be traced on the official web sites of overseas post offices.
Link to Overseas Post Offices >> https://www.post.japanpost.jp/int/ems/delivery/link_en.html

For corporate clients with import license;
You can contact us to ask for a change of logistics companies as FedEx or DHL, etc.

To customer that send the items to France;
If there is the Door Code, please be sure to enter it in the addressee.
Please refer the notice "To customer that send the items to France."

Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Statement.

Disclaimer

This site and all information contained therein are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, as to the operation of these sites or the information, content, materials, products or services included on these sites.
You expressly agree that use of these sites, including all content and data, is at your sole risk and responsibility.
“Le-Noble.com” disclaims all warranties, express or implied, for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material on the Website.
All products, purchased on sites of the third party, are not our responsibility. Please use therefore those sites after reading and understanding their terms of use, privacy policy and other rules.

Limitation of liability

We will be liable up to the amount equivalent to the sale price of the product, which has caused you any damage and/or loss, attributable to our intentional misconduct or negligence.

Prohibited matters

Termination of services

This “Terms of use” may be changed or suspended without notice and at its sole discretion at any time for any reason.

Governing Law and Jurisdiction

Without regard to its conflicts of laws provision, the “Terms of use” as well as any transactions and disputes arising from our Website shall be governed by the laws of Japan and the Kyoto District Court shall be the court of first instance having exclusive jurisdiction.

Copyright

© 2022 Noble Traders Co. Ltd. All rights reserved.