• TOP
  • News
  • [Notice] 受新冠肺炎疫情影响部分国家地区停止发货/Temporary suspension of shipment to various countries/territories

[Notice] 受新冠肺炎疫情影响部分国家地区停止发货/Temporary suspension of shipment to various countries/territories

2020-04-02


Temporary suspension of shipment to various countries/territories.


To customers,

Japan Post has stopped collecting EMS items to Chinese Mainland as of Mar 13 and furthermore the shipment to countries/territories in the URL below have also been brought to a halt from Apr 2 as transportation performance has declined drastically since March 9 due to the coronavirus pandemic.
https://www.post.japanpost.jp/int/information/2020/0409_01_01_en.pdf

For customers who have placed the order but the item has yet to shipped, please pardon our cancellation. (There won't be any cancellation fee)

For corporate clients with import license, you can contact us to ask for a change of logistics companies as FedEx or DHL, etc.

For the reason above, Le noble online shop has also stopped accepting orders from the countries/territories above from Apr 2 until Japan Post EMS service is back on track.

EMS to Hong Kong, Macao, Taiwan, Korea, the US is still in service but could be delayed for quite a long time due to the same reason above.

Please refer to the following page for details.
https://www.post.japanpost.jp/int/information/2020/0409_01_en.html

We are sincerely sorry for the inconvenience.

Le-noble Global Online Shop


---------------------------

受新冠肺炎疫情影响部分国家地区停止发货

尊敬的客户:
非常感谢各位新老顾客对我们Le-noble的支持与厚爱。

收到日本邮政的通知,由于新冠肺炎疫情全球范围扩大,航班运输量进一步减少,
导致目前寄往中国大陆的EMS邮件、国际包裹(SAL、船运件)处于无法发送的状态。
日本邮政自3月13日(周五)0点起已经停止揽收以上邮件和包裹。
4月2日起停止揽收的国家与地区继续扩大,详细信息请参阅以下网页。
https://www.post.japanpost.jp/int/information/2020/0409_01_01_cn.pdf
此前已经揽收的邮件包裹将逐次等待寄出,若包裹从邮局退回,我们将安排退款。

寄往香港、澳门、台湾、韩国和美国的包裹也收到同样影响,但目前可以继续发货,配送时间将产生大幅延误。

已经下单但还未发货的顾客,如果您是个人客户,请允许我们进行取消退款操作(不收取消费);
如果您是法人客户,可以联系我们更换成FedEx或DHL等国际物流公司发货。

目前EMS服务何时恢复还没有定数,所以Le noble国际网店寄往以上停止发货对象的国家及地区的订单也暂时停止接单。

给您造成不便,我们深感抱歉,敬请谅解!

您可以点击以下网页链接查看日本邮局发布的相关通知
https://www.post.japanpost.jp/int/information/2020/0409_01_cn.html

您可以通过下面网页连接来查询包裹详细信息。
日本邮局主页
https://www.post.japanpost.jp/int/ems/delivery/index_cn.html

Le-noble 国际网店