World's Tableware Brands Online Shop

Q01The shipping.

To Japan

We fix the shipping fee to a nationwide flat fee 660JPY per parcel, but in case your order over 20,000JPY in total without consumption tax of 10% and any handling charges, the shipping is free of charge.

The shipping in Japan is provided by Yamato Transport Co., Ltd.(http://track.kuronekoyamato.co.jp/english/tracking)
Customer can choose the specified time from following time zone.
[AM 8:00-12:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00]

To Overseas

The international shipping is provided by Japan Post Co., Ltd.(http://www.post.japanpost.jp/int/charge/list/ems_all_en.html)
Shipping fee automatically calculated based on the weight of your order according to EMS rates. The shipping fee depends on the weight.

International charges other than shipping fee include the following sections.

See more details of International charges other than shipping fee >>

Please Note;
JAPAN POST International mail service availability by country;
Due to the ongoing reduction in transportation capacity to various countries and territories, there may be delays in the delivery of posted international mail.
In addition, posted mail addressed to countries and territories that cannot be delivered due to some reasons.
More details >> https://www.post.japanpost.jp/int/information/overview_en.html

** Receiving country Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient.
Please contact the customs office at your country for more details.

Tracking service is available.
Online tracking >> http://www.post.japanpost.jp/int/ems/delivery/index_en.html

*International Mails can be traced on the official web sites of overseas post offices.
Link to Overseas Post Offices >> https://www.post.japanpost.jp/int/ems/delivery/link_en.html

For corporate clients with import license;
You can contact us to ask for a change of logistics companies as FedEx or DHL, etc.

To customer that send the items to France;
If there is the Door Code, please be sure to enter it in the addressee.
Please refer the notice "To customer that send the items to France."

Q02The payment.

Credit card

We accept the following credit cards; Visa, MasterCard, JCB, and American Express.

UnionPay.

We accept the following UnionPay cards; credit card and debit card.

PayPal.

We accept PayPal.
Resister your credit/debit card to PayPal account. You don't have to share all of your financial information with shop you purchase. PayPal encryption helps keeps your transactions secure.
Sign-up is free. You can set your credit/debit card to PayPal when you choose the payment method on le-noble.com .

Online Payment Flow

Credit card;

1. When a customer purchases an order, we hold the goods amount and carton charge from customer’s credit limit (“Authorization Hold”). We still haven’t charge the goods and carton charge at this point.
2. After we received your confirmation reply for total amount (including the shipping fee), we will settle the shipping fee with authorization hold amount.
3. After we complete the settlement, we will ship the item.

UnionPay or PayPal (debit / credit card);

1. When a customer purchases an order, we hold the goods amount and carton charge from customer’s credit limit or available bank balance of a debit card (“Authorization Hold”). We still haven’t charge the goods and carton charge at this point.
2. After we packed the order, we will send the shipping fee payment page to customer.
3. After we received the shipping fee payment, we will complete the selltement and ship the item.

Q03Return / Refund.

We will only accept the refund or return your order if you contact us within one week of receiving the items.

Although we are committed to provide the best quality of our items and its shipping, mistakes may occur in quantity, in quality or in items. Those items are returnable or refundable only if you inform us the order number, your name and the reason of return/refund within one week of receiving the items, and if returned items are not out of stock.

As soon as your order is sent (see the 3rd email < email subject: [Le noble] Shipping Notice >), the title of the product is transferred to you, and you are consequently responsible for any loss, damage or any other harm to the products. Open immediately your parcel, and if you notice any harm or damage, you have 7 days from the arrival date to contact the carrier.

In following cases, the products are nonreturnable and nonrefundable:

• One week has elapsed from shipping without contacting us
• The product is used at least once
• The product is damaged by the customer under his/her responsibility
• Foods

All products are inspected by the manufacturer and by us before providing you. Following cases are not considered as defective:

• Projections and small scratches occurred during the manufacturing process
• Uneven color and bubbles formed during the glazing
• The light and shade, the blot or the displacement of the brand mark on the bottom of the product
• The absence, the warp or the displacement of the brand seal
• The ceramics, which are made from natural soil, differ in warping, in quantity of minuscule black or brown points, in shade, in shape, in size or in thickness
• Likewise for glass products; the small bubbles inside the glass, the warp, the balance, the size and the thickness are not similar.

Brands quality notice before purchasing >>>

Q04The wrapping.

We are able to make a gift wrapping at free of charge. Please check the blank box of the purchasing form if you need.

Please note;
*Some items may not be able to wrapping.
*Please enter your gift wrapping request to "Note" column below if you order more than one items.
For example; All products need gift-wrap. / Only product A (product ID or Product name) need wrapping. etc.

Q05Shopping cart function is unable.

Activate "Cookies" and Java Script.

"Cookies" and Java Script must be enabled in order to shop. Please refer to support page of your web browsers.

• Mozilla Firefox
• Google Chrome
• Safari

Q06I do not receive any mails from le-noble.

Verify your e-mail address and spam

Please verify your registered e-mail address. It may also be due to your mail user agent, your provider, your security software or free e-mail service – such as Hotmail or Yahoo – which considers our e-mails as a spam.

Q07Consumption tax.

The consumption tax will be exempted for all overseas deliveries.

Q08Business purpose

Contact us.

Either in Japan or abroad, Noble Traders wholesales to restaurants, retail stores or corporations.
Among Le-Noble original gift, tableware from the whole world, the highest grade of porcelain "Bone china" and much more items, you will certainly find what you were looking for.
Do not hesitate to contact us. It would be a pleasure to help or to advise you!

* For inquiries regarding the B to B business, please let us know first about the details of your company profile, type of management, URL address, and your requirements.

Q09What are the advantages of our membership?

Creating "Addressee list", consulting your purchase history, subscribing to our newsletter, and much more advantages.

Q10How do I modify my personal information?

As a member, whatever your registration method (Internet, E-mail, Phone or Fax), your personal information may be freely deleted, modified or (un)disclosed.
Please log in “My page” and choose “My Account Menu”.

Q11I have forgotten my password.

Reset your password with the appropriated form, or contact us.

Q12I would cancel my subscription to newsletter

The newsletter is sent only if the subscription via "Registration member" form is completed, otherwise, e-mails notification or newsletter will not be sent.
Instruction for cancelling your subscription is mentioned on e-mails, and no more newsletters will be sent after cancelling. Feel free to contact us to share your reason of cancelling.

Q13What is the "Addressee List"?

Creating an "Addressee List" saves you from entering each time your or of your friends information.

Q14How do we protect your personal information?

We are committed to protecting your privacy. Please refer to our Privacy Statement.

Q15How do I cancel my membership

As a member, whatever your registration method (Internet, E-mail, Phone or Fax), your personal information may be freely deleted, modified or (un)disclosed.
Please log in My page and choose “My Account Menu”.