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User Guide

Welcome to Le-noble.com!

We export and import the finest tableware of the world and provide them to you, as fast as possible, at reasonable price. We act in order to answer your expectation, to gain the trust of society and to contribute to all people around the world.

You can enjoy shopping at "Le-noble.com" and the purchased goods are available to deliver to any country all over the world. Please enjoy wonderful products of the world's leading brands.

Please look into our integrated logistics "How Le Noble manage the things? Take a look into our warehouse!".

Incorrect English descriptions

How to Order

(1) Select your Item

Click the product you want from the list of items, and you can see the description and the photos taken from each angles by clicking on the thumbnail. Please click "Add to Cart" in order to proceed your order.

(2) Order

In Japan, we fix the shipping fee to a nationwide flat fee ¥540 per parcel, but in case your order over ¥20,000 in total without consumption tax of 8% and any handling charges, the shipping is free of charge.

The overseas shipping is provided by Japan Post Co., Ltd. (EMS http://www.post.japanpost.jp/int/charge/list/ems_all_en.html ). The shipping fee depends on the weight. Complete first your order with the purchasing form, and then, the fee will be communicated to you by e-mail. For online transactions, you are requested to use a Credit Card.

*** Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient.
Please contact the customs office at your country for more details.

I. View Cart

Please check one more time the quantity and the amount for what you selected items, and then, click the "Proceed to Purchase Procedure" and please click the "Continue Shopping" if you want to continue shopping.

II. Log In

Enter your email address and the password, then, please click "Log In".

Non-Members

If you don't want to register, choose "Purchase by Non-Member". If you want to register as a member, click "Sign Up As a Member".

III. Designation of the shipping address

Members
Select your requested shipping address, and click "Send to Selected Shipping Address". If you request to ship to different address, click "Add a New Address", and enter new address.

Non-Members
Please enter your information and addressee data.

If you agree with our Privacy Policy, please go ahead clicking on "Send to Selected Shipping Address"

Please Note:
To customer that send the goods to France; if there is the Door Code, please be sure to fill it when you fill the receiver’s address. Example of a door code of "2004" being filled in: Digi code 2004. Regarding the Door Code; http://www.post.japanpost.jp/int/use/france_en.html
If you don’t fill the Door Code, delivery agent may not be able to leave a non-delivery notice in the post box inside the entrance of the building.
Please refer the following webpage to customer that send the goods to France.

IV. Payment and gift

Please enter your UnionPay or Credit card information. You can use credit cards, Visa, Master Card, JCB, and American Express.

Payment by UnionPay and credit card are proceeded through the outsourced settlement third-party, "Veri Trans Co., Ltd. http://payment.veritrans.co.jp/index_e.html ", so "Le-Noble" is not retained any customer's credit card informations. We use the encryption system SSL, so the encrypted card informations are transmitted to them.

We are able to make a gift wrapping. Please check the blank box if you need.
*Some items may not be able to wrapping.

To Customers who have the coupon code,
[Cart: PAYMENT]
Please input the coupon code in the [Note] column on the screen,
so we will inform you the reduced total amount with the mail informing you the shipping charge.

V. Proceed my order

After confirming your order, please proceed to the next step by clicking the "Confirm My Order".

VI. Receipt of your order

We will send the 1st e-mail for order receipt < subject: [Le-noble] [Auto sending message] Details of your order > to your registered e-mail address.

(3) After completing of the order, up to the shipment of the commodity flow

We have to first check the stock availability of your ordered items, the available shipping date and fee, the total amount and others information. After once we are ready to ship, we send the 2nd e-mail < subject: [Le-noble]Thank you for your order > to your e-mail address as soon as possible.

When receiver's address is in Japan

We will send you a Shipping Confirmation e-mail after we handed your ordered items over to the shipping company. From the time you confirm your order, the shipping takes usually around one week, except for out of stock products. Tracking service is available.

When receiver's address is Overseas

Please check "Thank you for your order." e-mail, and if you agree with it, please confirm us by return e-mail. After we get your confirmation, we'll proceed the shipment. After your order items were handed over to the shipping company, we will send you a Shipping Confirmation e-mail. After you confirm your order, cancellation is not allowed. From the time you confirm your order, the shipping takes usually around one or two week, except for out of stock products. Tracking service is available.

After you received the goods and for some reason you don’t want them, you can send back to us for your own cost. If the goods are unharmed, we are able to refund your money.

*Please set the receive mail from "@le-noble.com", so that any mails from our company cannot be moved to the Junk e-mail folder.

Shipping

Worldwide shipping is available.

In Japan

We fix the shipping fee to a nationwide flat fee ¥540 per parcel, but in case your order over ¥20,000 in total without consumption tax of 8% and any handling charges, the shipping is free of charge. From the time you confirm your order, the shipping takes usually around one week, except for out of stock products. Tracking service is available.
Yu-Pack http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en
Sagawa http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp

Overseas

The overseas shipping is provided by Japan Post Co., Ltd. (EMS http://www.post.japanpost.jp/int/charge/list/ems_all_en.html ) The shipping fee depends on the weight. Complete first your order with the purchasing form, and then, the fee will be communicated to you by e-mail.
Please check the following website of EMS.

Tracking service is available.
EMS http://www.post.japanpost.jp/int/ems/delivery/index_en.html

Please Note: To customer that send the goods to France; if there is the Door Code, please be sure to fill it when you fill the receiver’s address. Example of a door code of "2004" being filled in: Digi code 2004. Regarding the Door Code; http://www.post.japanpost.jp/int/use/france_en.html
If you don’t fill the Door Code, delivery agent may not be able to leave a non-delivery notice in the post box inside the entrance of the building.
Please refer the following webpage to customer that send the goods to France.

And all charges are down below

① We charge “Per Carton Cost” in addition to the shipping charge which ship the goods outside Japan from March 30th 2017, 16:00 in Japanese time.

   Amount
 Per Carton Cost  500 JPYen per every carton
 Additional Charge  1,000 JPYen per every change or cancellation

* "Per Carton Cost" is excluded which shipment in Japan.
* As for the 1st. carton (500 JPYen), we charge it together with your order.
* In case the goods are packed in 2 or more cartons by customer’s request or customer’s order quantity, please confirm the total amount by our e-mail which is sent the shipping charge information. (In case several orders are packed in 1 carton, we charge to either one order.)
* We additional charge you 1,000 JP yen per 1 change, in case you would like to change the order/packing details after our notification of shipping fee. (Change includes cancellation. )

See more details >>

② A fee for customs clearance

Japan Post will require a fee for customs clearance to an international package which value exceeds 200,000JPY, from April 1st 2017.
So we will charge “customs clearance fee” in addition to the shipping charge as follows.

   Amount
  For over sea’s package
  which contents value
  exceed 200,000JPY
 2,800JPY / per package(※1)
*Regardless of the number of items contained in the package(※2)

This will be automatically charged together with your order.

See more details >>

Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient.
Please contact the customs office at your country for more details.

International Forwarding Service - Tenso.com

"Tenso.com" is a convenient service which you can ask overseas shipment for our goods and other Japanese shop's goods together. Click here for details.

Tax free shopping is available at Le-noble’s web shop

Tax free shopping is available for foreigner customers when they make their purchase from the outside of Japan. Unit prices on Le-noble’s web shop are including 8% TAX, but you don’t have to pay it.  Once you purchase something the price will be automatically reduced.

In contrast with retail stores, web shop doesn’t have any minimum purchase limit so you can enjoy the advantage of tax free shopping every time.

Have a nice purchase!

About shipping at our retail shops >>

Return and refund

Once your order is sent by EMS (Express Mail Service), you are consequently responsible for any loss, damage or any other harm to the products.
Please open your parcel immediately, check the condition of your ordered items. If you find damaged item (or items), leave the parcel in that condition you received, and contact to your post office within one week.

  1. You have to contact to your post office within 1 week and ask for the damage report.
  2. Please follow the instructions of your post office regarding how to proof your harm. You have to keep the whole shipped item(s) not only damaged item(s) with outer carton to show them.
  3. Take a picture of your parcel showing clearly the damaged item(s) and send to us informing about your loss and order No.
  4. After issuing the damage report, your actual damage cost will be compensated by post office. We will send the replacement (if the stock is available) at your cost or refund to your credit card only for the amount of the goods.
  5. In case of return the goods for customer’s reason, the shipping charge for return is subject to customer’s responsibility. After we receive the goods trouble-free condition, we will refund your order. However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order. In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)

Note : As for EMS shipping, Claim amount under 20,000JPY is free insurance fee, and in case over 20,000JPY, insurance fee is charged 50JPY for each 20,000JPY.

***For more detailed conditions about "Return and Refund" and Brands notice before purchasing / 请您在购买时注意下面事项, Please check up the following page.

Contact Us

If you have any questions or concerns you can't find in "FAQ(Frequently Asked Questions)" and if you have any problem or concerns, please feel free to Contact Us. Some questions may take longer to answer, but we will generally get back to you by the end of the following business day (weekday 10:00 – 17:00 Japan time).
*For inquiries regarding orders placed, please remember to include both your Name and the Order Number in all correspondence.
*For inquiries regarding the B to B business, please let us know first about the details of your company profile, type of management, URL address, and your requirements.