User Guide

Welcome to "Le noble" international online shop!

We export and import the finest tableware of the world and provide them to you, as fast as possible, at reasonable price. We act in order to answer your expectation, to gain the trust of society and to contribute to all people around the world.

You can enjoy shopping at "Le-noble.com" and the purchased goods are available to deliver to any country all over the world. Please enjoy wonderful products of the world's leading brands.

Please check the following notice before purchasing your order.

Notice of the products quality.

Regarding the incorrect English descriptions.

Shipment outside of Japan;
International shipping is provided by JAPAN POST Co., Ltd.
Due to some reasons, there may be delays in the delivery of posted international mail.
In addition, some of countries and territories may not be able to handle international mail service.
Before placing an order, please check if it is possible to ship to the recipient country.

Check the international mail service availability chart. >> https://www.post.japanpost.jp/int/information/overview_en.html

*** Receiving country Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail.
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient. Please contact the customs office at your country for more details."

How to Order

(1) Select your Item

Click the product you want from the list of items, and you can see the description and the photos taken from each angles by clicking on the thumbnail. Please click "Add to Cart" in order to proceed your order.

I. View Cart

Please check one more time the quantity and the amount for what you selected items, and then, click the "Proceed to Purchase Procedure" and please click the "Continue Shopping" if you want to continue shopping.

II. Log In

Enter your email address and the password, then, please click "Log In".

Non-Members

If you don't want to register, choose "Purchase by Non-Member". If you want to register as a member, click "Sign Up As a Member".

III. Designation of the shipping address

Members
Select your requested shipping address, and click "Send to Selected Shipping Address". If you request to ship to different address, click "Add a New Address", and enter new address.

Non-Members
Please enter your information and addressee data.

If you agree with our Privacy Policy, please go ahead clicking on "Send to Selected Shipping Address"

Please Note:
To customer that send the goods to France; if there is the Door Code, please be sure to fill it when you fill the receiver’s address. Example of a door code of "2004" being filled in: Digi code 2004. Regarding the Door Code; http://www.post.japanpost.jp/int/use/france_en.html
If you don’t fill the Door Code, delivery agent may not be able to leave a non-delivery notice in the post box inside the entrance of the building.
Please refer the following webpage to customer that send the goods to France.

IV. Gift Wrap and Payment Method

We are able to make a gift wrapping. Please check the blank box if you need.

*Some items may not be able to wrapping.
*Please enter your gift wrapping request to "Note" column below if you order more than one items.
For example; All products need gift-wrap. / Only product A (product ID or Product name) need wrapping. etc.

Please Choose the payment method.

If you have any requests, please enter them in "Note" column.
(e.g. Gift wrapping request, Delivery request etc.)

After choose the payment method, please proceed to the next step by clicking the "REVIEW MY ORDER".

V. Confirm Order Details

Please check the shipping fee, total amount and other details.

*Shipping fee automatically calculated based on the weight of your order according to EMS rates.
*As for EMS shipping, Claim amount under 20,000JPY is free insurance fee. And in case over 20,000JPY, insurance fee is charged 50JPY for each 20,000JPY.
*As for EMS shipping, Customs clearance fee 2,800JPY per package will be added to orders with a goods total order value of 200,000JPY or more.

After confirming your order, please proceed to the next step by clicking the "GO TO PAYMENT".

VI. Order Received

When your order has completed, you will receive our 1st email.
*If our e-mail does not be transmitted, please set the receive mail domain from "@le-noble.com" and inform to our customer from "Contact Us".

(2) After completing of the order, up to the shipment of the commodity flow.

After we check the availability of your orderd items, we will send the 2nd email < email subject: [Le noble] Thank you for your order. > to inform you a scheduled shipping date.

We will inform you the tracking number by 3rd email < email subject: [Le noble] Shipping Notice > after we handed your ordere over to the shipping company.

*If you do not need the product for some reason, please send it back to us within one week of receipt at your own cost. If the items are unharmed, we are able to refund your money. (Only the cost of items will be refunded.)
Read more about our return policy. >> https://en.le-noble.com/s/faq#faq03

Shipping

Worldwide shipping is available.

To Japan

We fix the shipping fee to a nationwide flat fee ¥660 per parcel, but in case your order over ¥20,000 in total without consumption tax of 10% and any handling charges, the shipping is free of charge. From the time you confirm your order, the shipping takes usually around one week, except for out of stock products. Tracking service is available.

The shipping in Japan is provided by Sagawa Express Co.,Ltd.(http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp)
Customer can choose the specified time from following time zone.
[AM 8:00-12:00 / 12:00-14:00 /14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00]

To Overseas

The international shipping is provided by Japan Post Co., Ltd.(http://www.post.japanpost.jp/int/charge/list/ems_all_en.html)
Shipping fee automatically calculated based on the weight of your order according to EMS rates. The shipping fee depends on the weight.

International charges other than shipping fee include the following sections.

  1. PACKING Charge
    *This charge will be automatically charged together with your order.
    *This charge is excluded which shipment in Japan.

  2. EMS Insurance Fee
    *This charge will be automatically charged together with your order.
    *Compensation may not be provided at the discretion of the post office. In this case, we will not be able to send a replacement item or refund the cost of the item.

  3. Export Customs Clearance in Japan
    *This charge will be automatically charged when the purchase amount is 200,000JPY or more.

International charges other than shipping fee
PACKING Charge Charged per order
Insurance Fee Charged according to the price of goods (claim amount).
Export Customs Clearance in Japan 2,800JPY / per package(※1)
Regardless of the number of items contained in the package(※2)
【For internationala parcels which contents value exceed 200,000JPY】

(※1)You are exempted from paying tax on fees for import or export declarations.
(※2)The number of items refer to the number of columns as set forth in the Basic Notice 18-1 of the Customs Business Act.

Other additional charges as follow;

  1. CHANGING Fee
    *We will make changes to your order after receiving your agreement to pay the fee or after receiving your payment.

  2. CANCELLATION Fee
    *This charge will be charged from your payment history at the time of order. The difference will be automatically refunded.

Other additional charges
CHANGING Fee 1,000JPY / every change
*In case you would like to change the order / packing details after we received your order.
CANCELLATION Fee 1,000JPY / one order
*In case customer wish to cancel an order after 12 hours of receipt of the order.

See more details >>

*** Receiving country Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail ***
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient. Please contact the customs office at your country for more details.

*JAPAN POST International mail service availability by country;
Due to the ongoing reduction in transportation capacity to various countries and territories, there may be delays in the delivery of posted international mail.
In addition, posted mail addressed to countries and territories that cannot be delivered due to some reasons.
See more details >> https://www.post.japanpost.jp/int/information/overview_en.html

If you prefer a shipping methods other than EMS [International Parcel Post : Airmail, Economy Air (SAL) and Surface Mail], please contact our customer service department through the "Contact Us" at the top of the page.

Tracking service is available.
Online tracking >> http://www.post.japanpost.jp/int/ems/delivery/index_en.html

*International Mails can be traced on the official web sites of overseas post offices.
Link to Overseas Post Offices >> https://www.post.japanpost.jp/int/ems/delivery/link_en.html

For corporate clients with import license;
You can contact us to ask for a change of logistics companies as FedEx or DHL, etc.

International Forwarding Service >> Tenso.com

"Tenso.com" is a convenient service which you can ask overseas shipment for our goods and other Japanese shop's goods together.

Tax free shopping is available at Le-noble’s web shop

Tax free shopping is available for foreigner customers when they make their purchase from the outside of Japan. Unit prices on Le-noble’s web shop are including 10% TAX, but you don’t have to pay it.  Once you purchase something the price will be automatically reduced.

In contrast with retail stores, web shop doesn’t have any minimum purchase limit so you can enjoy the advantage of tax free shopping every time.

Have a nice purchase!

About shipping at our retail shops >>

Return and refund

Once your order is sent by EMS (Express Mail Service), you are consequently responsible for any loss, damage or any other harm to the products.
Please open your parcel immediately, check the condition of your ordered items. If you find damaged item (or items), leave the parcel in that condition you received, and contact to your post office within one week.

  1. You have to contact to your post office within 1 week and ask for the damage report.
  2. Please follow the instructions of your post office regarding how to proof your harm. You have to keep the whole shipped item(s) not only damaged item(s) with outer carton to show them.
  3. Take a picture of your parcel showing clearly the damaged item(s) and send to us informing about your loss and order No.
  4. After issuing the damage report, your actual damage cost will be compensated by post office. We will send the replacement (if the stock is available) at your cost or refund to your credit card only for the amount of the goods.
  5. In case of return the goods for customer’s reason, the shipping charge for return is subject to customer’s responsibility. After we receive the goods trouble-free condition, we will refund your order. However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order. In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)

Note : As for EMS shipping, Claim amount under 20,000JPY is free insurance fee, and in case over 20,000JPY, insurance fee is charged 50JPY for each 20,000JPY.

***Please refer to the following page for the details. "Return and Refund" and "Brands notice before purchasing" / "请您在购买时注意下面事项", Please check up the following page.

Contact Us

If you have any questions or concerns you can't find in "FAQ(Frequently Asked Questions)" and if you have any problem or concerns, please feel free to Contact Us. Some questions may take longer to answer, but we will generally get back to you by the end of the following business day (weekday 10:00 – 17:00 Japan time).
*For inquiries regarding orders placed, please remember to include both your Name and the Order Number in all correspondence.
*For inquiries regarding the B to B business, please let us know first about the details of your company profile, type of management, URL address, and your requirements.